Tracey Baker 26 July 2019 6 min read What's in this article? Inventory management KPIs How to choose inventory management KPIs Common inventory management KPIs Inventory management KPIs for stock optimisation Inventory management KPIs Managing a warehouse in the UK is a complex business. Lots of activities, processes and people are involved in ordering, receiving, storing, picking and shipping items with the ultimate aim of keeping customers happy with the correct orders that are on time. Inventory management KPIs are critical to track the performance of a warehouse and how inventory is ordered, managed and turned. Inventory management KPIs are important to measure the progress of supply chain objectives and identify areas for improvement. But with a wealth of inventory management KPIs available to measure, which ones are the most important to ensure your warehouse management is on the right track to optimum efficiency? Here’s some tips, plus some of the most common inventory KPIs you can track for success. How to choose inventory management KPIs KPIs need to be SMART – avoid any that are too broad and are difficult to quantify and measure. SMART goals are specific, measurable, achievable, relevant, and timely. So instead of saying “we’d like to increase our stock turnover” it becomes “we’d like to increase our sock turnover by 2% by the end of next quarter”. Ensure KPIs all contribute towards your organisation’s strategic goals e.g whether these are customer service targets, growth strategies or profitability objectives. KPIs will influence how employees carry out their jobs, so ensure the metrics you choose promote the right collaborative behaviour and avoid any that encourage competition between departments. Don’t forget once your KPIs are in place, they then need to be tracked and communicated on a regular basis across your business. Employees need to understand their importance and how they’ve individually impacted performance. Offer praise when you’re performing well and feedback when performance needs to improve to keep everyone motivated towards the same goal. Common inventory management KPIs 1. Inventory turnover ratio Inventory turnover ratio measures how quickly stock is sold and replaced, or turned over, in a predefined time period, usually a year. A common way to calculate an inventory turnover ratio is: Inventory turnover is a good indicator of the efficiency of your inventory management processes. A higher turnover generally means greater efficiency. However, be careful not to simply lower inventory levels across the whole warehouse to improve your turnover rate, as this could be at the expense of stock availability. Read our whitepaper on How to Fix Inventory turnover challenges for more tips. 2. Demand forecast accuracy Aiming to get your demand forecasting as accurate as possible is critical to ensure stock availability so you can maximise sales and keep customers happy, whilst preventing excess stock. This KPI reviews how accurate your forecast was against actual sales. The less of a gap between what was forecasted and what was sold indicates that your demand forecasting is strong. The more accurate your demand forecasts are, the better your inventory turnover rates and the lower your carrying costs. Demand forecasts can be set by sales teams, based on qualitative data or historical sales figures. However, often statistical demand forecasting calculations that take into account demand types, trends and seasonality will be much more accurate. There are many formulas for calculating demand accuracy, or demand error, including the Mean Absolute Percent Error (MAPE) and Mean Absolute Deviation (MAD) – see our blog post on calculating forecast error for the specific calculations. Whilst an enterprise resource planning system may include some forecasting functionality, consider investing in inventory optimisations software. An inventory optimisation ERP plug-in will not only dynamically forecast your demand, but also provide data on the accuracy of your forecasts and adapt them for future. 3. Backorder rate This KPI keeps track of the number of delayed orders due to stockouts. It shows the percentage of orders that cannot be filled at the time a customer places them. A high backorder rate can indicate poor demand forecasting and planning and can obviously affect customer satisfaction. It is simply calculated as so: If your orders often include multiple lines and shipments, you can also drill down into the actual line orders for more accuracy. 4. Carrying costs of inventory The cost of carrying inventory includes all the overheads (many hidden) you incur by stocking items in your warehouse. These costs include: Capital costs – all costs related to the investment in buying stock, e.g the cost of the stock, the interest on working capital and the opportunity cost of the money invested. Storage space costs – a combination of the warehouse rent or mortgage and maintenance costs, such as lighting, heating and air conditioning. Inventory service costs – these include insurance, security, IT hardware and the cost of physically handling the goods. Inventory risk costs – costs that cover the risk of items losing value whilst stored, shrinkage, or becoming obsolete. The carrying cost of inventory is calculated by totaling the above overheads and dividing by the average annual inventory cost. Carrying costs are expressed as a percentage, and the values typically range on average between 15-20%. More efficient warehouse and inventory management processes will help improve this KPI. If you can keep goods moving through your warehouse and avoid excess and obsolete stock, your carrying cost KPI will be in good shape! 5. Order cycle time Order cycle time measures the time period between placing orders with your supplier (do not confuse this with lead time which is the time between placing the order and it being received). This KPI can be an indicator of how efficiently you prepare and process orders. If you have efficient processes or automation you should be able to handle ordering on a frequent basis. The more often you order, the less stock you need to carry, which reduces carrying costs and improves your turnover ratio. However, replenishment can be restrained by your suppliers’ ordering stipulations in terms of order frequency and minimum order quantity. 6. Rate of return This simple KPI tracks the percentage of orders that are returned using the formula: Instinct tells you that you want to keep this KPI low as possible, as it adversely impacts customer satisfaction. However, it’s a well-known fact that in some industries, retail in particular, returns are growing at an increasing rate. This KPI should therefore be broken down by reason for return, to establish if it’s a quality issue, the incorrect item sent, or simply the result of a growing social trend etc. 7. Order pick, pack and dispatch accuracy These inventory management KPIs can be as top level or specific as you require, and your systems allow. The process of locating items, packing and shipping them is the core function of most warehouses and therefore monitoring the efficiency of each stage is key to improving productivity. Pick, pack and dispatch KPIs can reveal where your warehouse processes are especially strong and where they require improvement. 8. Service level At EazyStock we believe that service level is one of the most important inventory KPIs that you can track! Here’s why: Service level measures whether an inventory item was out of stock when it was requested for delivery, leading to an unfulfilled order e.g whether historical demand (or sales orders) could be met from the inventory on-hand. Any out-of-stock item, even if it’s just one SKU, will lead to an incomplete order which can be detrimental to customer satisfaction. The service level KPI therefore closely correlates with customer service. Initially you should set your desired service level based on how important the stock item is to your business (how much revenue or profit it makes) and its forecasted demand and level of volatility. For example, profitable products that constantly sell well should have a high service level of around 99%, whilst unprofitable goods that have intermittent demand could have a lower service level of around 85%. ABC analysis or other inventory classification models can be used for this. With your service levels set, you then need to track them as order transactions take place and report on the actual figure against the target. An advanced inventory management tool, such as EazyStock uses more complex algorithms to set service level targets. As well as the variables above, it also considers the lead time of the SKU, so both supply and demand factors are used to calculate whether orders will be met. EazyStock then uses service level targets to set inventory parameters such as reorder points, safety stock and order quantities, to ensure demand can be fulfilled and the risk of a stockout is minimised. Inventory management KPIs for stock optimisation There are many KPIs that look at stock management efficiency and in this blog post we’ve discussed eight that we see most commonly used. However, at EazyStock we believe the most important inventory KPIs are those that show how well you’re optimising your stock levels. Why? Because stockouts and, adversely, excess stock cause a wealth of problems for businesses, from financial concerns to marketing catastrophes. Inventory optimisation KPIs focus on how well you’re meeting demand whilst managing stock levels to prevent over and under stocking. Download this whitepaper to discover more. If you’d like to know more about EazyStock inventory optimisation software and how it can help support you with inventory KPI setting, tracking and management, please get in touch. 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