Syncron – Privacy Policy

Your Privacy Matters

Your privacy is of the utmost value to us and it really matters here at Syncron. Due to the nature of services that we offer, the need to collect and process your data, including personal data, is limited to the very minimum. It is due to the fact that our software solutions are not based on personal data but on technical and numerical product-related data.

Syncron AB and its affiliates, i.e., Syncron Germany GmbH, Syncron UK Limited, Syncron Inc., Syncron Japan Corporation, Syncron Software India Private Limited, Syncron Italy S.r.l., Syncron Poland sp. z o.o., Syncron France SAS (hereinafter referred to as “Syncron” or “we”) are providing this Privacy Policy to describe and explain our practices regarding collection, storage, and transfers of information, and choices that you can make about the way your data is collected and used by us.

To the extent Syncron collects your personal data as a data controller, the data controller is Syncron AB with its seat in Stockholm SE-111 20, Östra Järnvägsgatan 27, Sweden. For purposes described in this Privacy Policy, your data may be processed by all Syncron legal entities.

All the data processed by Syncron are duly secured and used only for the purposes indicated in this Privacy Policy. The scope of collected data is always adequate and proportionate to these purposes.

Scope of Data and Ways We Collect Them

Through your interaction with and use of our websites ( and web or mobile applications (our software services), Syncron may collect personal information that should be understood as information that identifies an individual or relates to an identifiable individual. Personal information may include, but is not limited to, your name, physical address, telephone number, e-mail address, company affiliation, and associated information. More typically, Syncron may collect other information through your interaction with and use of our websites or web or mobile applications, which does not reveal your specific identity or does not directly relate to an individual. Such other information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, geographic or geo-location information, statistical and aggregated information. Syncron uses best measures to ensure that your data are secured and processed in compliance with applicable laws.

As a general rule, you can freely visit Syncron websites and use their content. Access to our web or mobile applications (software solutions) is granted only to persons authorized by our customers who have a subscription agreement with Syncron for our software services, partners who have a partnership agreement with Syncron, or to prospects who requested a demo from Syncron. However, persons who are not of the age of majority should not be eligible to use Syncron website(s), and we ask that no information in relation to such persons are submitted to us.

Unless agreed otherwise with the Syncron’s customer, prospect or partner (so far as it relates to your use of Syncron web and mobile applications), personal information like your name, surname, and e-mail address is obtained only when voluntarily provided to us, in particular when completing contact/newsletter forms or other forms available on our websites or otherwise made available by Syncron. We use cookies to assist you in navigating and using a given site or application and to improve your experience with Syncron sites (please see more about the use of cookies below). Technical information, like details about your device and IP address, may be collected by virtue of your use of certain Syncron web or mobile applications.

Syncron may collect your information in several ways, including:

  • through completion of newsletter/contact forms, registrations, surveys, and other online forms available on Syncron’s websites or otherwise made available by Syncron;
  • through job applications;
  • as part of an ongoing sales process;
  • while providing technical support, consultation, live chat, or product information;
  • through the process of implementing, maintaining, and upgrading our products, in particular when some of your personal details are necessary to provide you with an access to our products available as web or mobile applications;
  • through automated means such as communications protocols, e-mail communications, and cookies;
  • through your use of our websites, web or mobile applications;
  • through your use of social connectors and social networking areas;
  • through your interest in Syncron ads placed on third party’s sites;
  • while lawfully obtaining your contact details from third party data providers.

To provide you with timely, high-quality information, we may also ask you to provide us with information regarding your professional interests and experiences with our services. Providing us with this information is optional.

Personal data or other data collected online may also be combined with information you provide to us through other sources such as sales meetings, marketing calls, or in conjunction with events such as trade shows, training seminars, webinars, and conferences. Information that you supply may be associated with the relationship that Syncron has with you or your organization.

Purposes of Data Processing

Syncron may use your personal information to:

  • fulfill the obligations resulting from the agreements with our customers, prospects or partners with whom you may be professionally related – it means to render software services available online and ensure the access to our web and mobile applications only to the persons authorized by the customer, prospect or partner;
  • make the website and our web and mobile applications easier to use and tailored to our customers’, prospects’ or partners’ needs;
  • customize content most relevant to our customers’, prospects’ or partners’ interests;
  • notify you of new software services (products), product updates and upgrades, technical support issues, events, and special offers you may be interested in;
  • promote our software services, including direct marketing of our services to our prospective and existing customers, prospects or partners;
  • protect the security and integrity of the websites and services that we offer;
  • contact you in relation to a subject matter which requires our action (e.g., responding to your queries presented in a contact form, responding to your job application, or sending you a newsletter if you subscribed/agreed to receive it);
  • learn from your use of or interaction with our site, web or mobile applications.

Our Global Presence

  • Syncron is the company with global presence, having its subsidiaries and business partners in many countries, and with technical systems that cross borders. Our privacy practices are tailored to protect your information, including personal data, all over the world.
  • We may share the personal data you provide to us with other Syncron entities (including our entities seated outside the European Union, i.e., Syncron Inc., Syncron Software India Private Limited, and Syncron Japan Corporation) and/or to our business partners (including Inc., Inc., Hubspot Inc., Microsoft Corporation, and Google LLC) for purposes related to those described in this Privacy Policy. We will not sell, rent, or lease your personally identifiable data to others.
  • Within the scope described above, your personal data might be transferred across state and country borders and stored or processed in the United States or any other country in which Syncron, its affiliates, or business partners maintain facilities for the purposes of data storage, consolidation, and information management. It means that your data may be psychically located on servers outside the European Union, in particular in the United States of America.
  • We ensure that we and our business partners use the highest degree of care to keep your data confidential at all times. We handle your information in a consistent and trustful manner, even if the laws in some countries may provide less protection for your data.  Within the scope of data transfers, your data are generally anonymized or encrypted.

To foster your data privacy rights and comply with EU General Data Protection Regulation (GDPR) and other applicable laws, we are required to provide you with several information about how we process your personal data.

Please read more in General Privacy Information for Syncron sites users.

If you are a candidate applying for a job in Syncron EU-based legal entity, please read Privacy Notice for Candidates.



Use of cookies, other technologies and your preferences

Certain technologies, called “cookies”, can be used to provide tailored information from Syncron’s websites or web or mobile applications. A cookie is an element of data that a website or web or mobile application can send to your device or browser, which may then be stored on your system. Some pages on our websites, web and mobile applications use cookies that assist you in navigating and using a given site or application, for example, to help you access secure areas. Cookies used by Syncron are associated with a browser or a device by which you enter the web, not with your name or surname. We base on the concept of anonymized user to ensure that your privacy is always protected and unharmed.

Please be aware that cookies are important to the proper functioning of our websites and web and mobile applications. We assure that they are in no way intended to intrude your privacy. Instead, they are used to make your experience with Syncron easier and better. For this purpose, Syncron uses cookies to provide secure log-in (session cookies), collect statistics to optimize the functionality of sites and applications, and deliver content tailored to your interests and needs (Google Analytics, Pardot).

You should be aware that cookies may also be used on our websites or web or mobile applications to remember certain choices you make such as your geographical region, your user name (user ID), or other personalization or customization. We use these cookies to improve your user experience so as we can better serve you when you use our products or return to our websites or web or mobile applications.

What is more, Syncron may use third-party cookies to provide advertising and marketing-related activities in accordance with this Policy. We may work with selected third-party partners who set cookies to provide you with Syncron-related content, including advertisements, on their sites or elsewhere on the Internet. We use Pardot cookies for purpose of monitoring the web traffic (please see details here: Sometimes, some cookies/online identifiers may be used to enable some of our applications’ functionalities work properly – for instance, we use Google Maps to provide Item Locator functionality.

By using our website or our web or mobile applications, you agree to the use of cookies in accordance with your current browser or device settings. If allowed by your browser or device, you can reject the use of cookies by changing the settings in your browser or device at any time. For more information, please refer to the user information provided with your browser or device (it is usually located in the “Internet settings” tool). However, please note that if you disable cookies, some functionalities of websites or applications may be limited and it may impair the functioning of certain tools. If you are not sure how to disable (some of) the cookies, please write to us by sending a secure message using the form here.

Google Analytics

Our websites, web and mobile applications may use the Google Analytics tool, and when using this tool Syncron may transfer to Google LLC some of your encrypted data to the servers of Google LLC located in the United States. The data used in Google Analytics tool are not intended to identify you as an individual. They are used for general business, statistical, marketing and analytical purposes. For more information regarding our use of Google Analytics, please visit the Google’s site:


We also use Leadfeeder tool on for visitor tracking, to identify the industries and company names who visit our website, and their on-site behavior. Leadfeeder is a trusted third-party tool delivered by Liidio Oy (company ID 2457101-9). For more information regarding Leadfeeder, please visit this site:
As with other types of third-party cookies, you can disable them in your browser settings or by opening the sites in an ‘incognito’ mode

Web Server Logs

In the process of administering our web or mobile applications, we may track usage through web server logs. Web server logs provide information such as what types of browsers are accessing our site, what pages receive high traffic, and the times of day our servers experience significant load. We may use this information to improve the content and navigation features of our site. Anonymized or aggregated forms of this data may be used to identify future features and functions to be developed for the site and to provide better customer service. As we base on the concept of an anonymized user, your privacy is always protected and unharmed.

Web Beacons (Embedded Pixels/Pixel Tag)

We may use Web Beacons in conjunction with cookies to compile aggregate statistical information about the usage of a website or a given web or mobile application. When it comes to the purpose of Web Beacons, it is quite similar to the use of cookies. They generally help providing web services tailored to your needs and do not harm your privacy. A Web Beacon is an electronic image, called a single-pixel/pixel tag (1×1) or clear GIF. Web Beacons can recognize certain types of information on a visitor’s computer such as a visitor’s cookie number, time and date of a page view, and a description of the page where the Web Beacon is placed. You may render some Web Beacons unusable by rejecting their associated cookies.

Embedded URLs

From time to time, we may also create a unique web URL link for certain visitors of our webpages. If you visit our websites, you may find certain forms that are already filled out with your (user)name or other types of information you have previously indicated an interest in, based on information you have given us before.

We may also personalize the content of newsletters, e-mail offers, invitations, or Syncron advertisements provided to you on our third-party partners’ websites, based on topics in which you have previously indicated an interest. We may collect information about how you consume this type of personalized information in order to help us provide you with other information that is better tailored to your interests. If you choose to visit one of these personalized web URL links, you agree to allow Syncron to collect information about your visits and also to compile that information with other information about you and your relationship with Syncron. If you do not wish your information to be used in this way, do not accept the invitation to visit these sites.

Other Technologies

Syncron may also use other technologies to capture specific data such as your access times, your Internet Protocol (IP) address, and system configurations and settings, to support your use of Syncron-affiliated technologies, provide you with relevant content, and to assist you with questions you may have regarding our products and services.

Syncron may also use some third parties to administer a limited set of Syncron advertisements on third-party channels or websites. We may use advertising technologies and participate in advertising technology networks that collect information not being personal data (from Syncron websites or from other sources) to show you Syncron-related advertisements on third-party websites.

Sensitive Data

We do not collect any of your sensitive data, i.e., information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership, etc. We kindly ask you not to send any such information to us.

Compelled Disclosure

Syncron may disclose your personal information if necessary or appropriate: (a) under applicable laws, including laws outside your country of residence; (b) to comply with a legal process; (c) to respond to requests or injunctions from public, government or judicial authorities, including public, government and judicial authorities outside your country of residence.

Your Right To Opt-in and Opt-Out

Syncron offers you the choice of receiving different types of communication and information related to our company, products, and services. You may subscribe to e-newsletters (available on our website) and/or choose to receive marketing communications and other special offers from us via e-mail or by way of a direct contact.

You should be aware that you can at any time request information about your personal data processed by Syncron Group. You may access, review, update, modify, rectify, and erase such data as well as withdraw your consent for data processing by sending a secure message using the form here. In case of newsletters and other marketing communications, we provide you with unsubscribe links as an opt-out mechanism for your convenience.

Retention of Your Data

To the extent Syncron processes your personal data, we will retain such data for as long as it is needed for the legitimate purposes outlined in this Privacy Policy; as necessary to comply with our legal obligations, resolve disputes, and perform agreements with our customers, prospects or partners; or to the extent permitted by applicable laws.

After the retention period, Syncron will delete your personal data in a manner designed to ensure that they cannot be reconstructed, intercepted, or read.

Data Security

Syncron is concerned about the security of your information. To prevent unauthorized access, disclosure, loss, alteration, misuse, destruction to your data, to maintain data accuracy, and to ensure the appropriate use of information, we have put in place reasonable physical, electronic, administrative and managerial safeguards to secure the information we collect. We use security protocols and encryption technology when collecting or transferring data such as logins or passwords to prevent any data privacy breaches.

Third-Party Websites

Links to third-party websites that you may rarely encounter on our websites are provided solely for your convenience. If you use these links, you will leave Syncron website. We do not control these third-party sites. Therefore, we do not assume responsibility for any of these sites, their content, or their privacy policies. We do not endorse or make any representations about them or any information, software, or other products or materials found there, or any results that may be obtained from using them.

Dispute Resolution

Syncron commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Policy should first contact the Syncron Legal Team by sending a secure message using the form here.

If you do not receive timely acknowledgment of your complaint from us (within 45 days), or if we have not addressed your complaint to your satisfaction, you may also submit complaints about the improper collection or use of personal data directly to a EU data protection authority (DPA).

Syncron’s GDPR Commitment

The General Data Protection Regulation (‘GDPR’) is a European privacy law that has taken effect on May 25, 2018. Syncron perceives this regulation as an important step forward in enhancing individuals’ data privacy and streamlining data protection laws across the EU. Syncron is committed to compliance with the GDPR across its cloud services. We continuously work to ensure that our current business operations, services, contracts and documentation comply with the GDPR.


In case we make any amendments to this Privacy Policy, we will promptly provide the updated version of the same to ensure you are always informed. The revised Privacy Policy will be effective when provided.

Your Assent

By using Syncron websites, web and mobile applications, you agree to this Privacy Policy.

Contact Us

Should you have any concerns, comments, or questions related to this Privacy Policy or to how Syncron processes your (personal) data, you may send us a secure message using the form here. We will respond to you in a reasonably short time. While the majority of issues related to your data can be handled quickly, complex requests may take more research and time.

Also, if you have any reservations or complaints regarding our compliance with this Privacy Policy, please first contact us and we will investigate and do our best to resolve all of them.

You may also contact us via postal mail at the following address:

Syncron AB

Östra Järnvägsgatan 27, SE-111 20 Stockholm, Sweden

ATTN: Data Protection Officer

Last version: October 1, 2020

Change control log

  • 01.10.2020 – PM: Yearly audit. Update of corporate details of Syncron entities. Removal of references to Privacy Shield following Schrems 2 ruling


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