Syncron Data Processing Addendum
The below Data Processing Addendum (DPA) constitutes an integral part of customer Master Subscription Agreement and is hereby incorporated to it by reference, unless a customer has signed a separate written data processing agreement with Syncron or Mize.
Notably, the DPA includes the list of authorized subprocessors and EU Standard Contractual Clauses.
Although the DPA is incorporated to your Master Subscription Agreement and valid without the necessity to put your written signatures in the body of the DPA, your company may require signing a written DPA for evidence or internal compliance purposes. To support our Customers’ needs, Syncron and Mize provide a pre-signed version of the DPA. If you intend to execute it for the above reasons, please (i) download a pre-signed copy of the DPA here, (ii) countersign it where instructed, and (iii) send back a countersigned copy to Syncron by using the contact form here.
In case of any questions, please use the contact form here.
WHEREAS
This Data Processing Addendum (“DPA”) is hereby incorporated to and forms part of the Master Subscription Agreement or other written or electronic agreement between Syncron and Customer for the subscription of cloud Services (including associated offline or mobile components) from Syncron (the “Agreement”), identified either as Services or otherwise in the applicable agreement, (“Services”). This DPA is intended to reflect the parties’ agreement regarding the processing of personal data that Customer or its Users may, from time to time, transfer to Syncron.
The Customer entity that is a party to the Agreement should be a party to this DPA. The Syncron entity that is a party to the Agreement should be a party to this DPA.
This DPA is hereby incorporated to the Agreement and constitutes its integral part, without the necessity for exchanging written signatures. Either Party’s (Customer and Syncron) acceptance of the Agreement shall constitute such Party’s agreement to this DPA, its Schedules and Appendices.
All capitalized terms not defined herein shall have the meaning set forth in the Agreement.
In the course of providing the Services to Customer pursuant to the Agreement, Syncron may Process Personal Data on behalf of Customer and the Parties agree to comply with the following provisions with respect to any Personal Data, each acting reasonably and in good faith.
This DPA shall not replace any comparable or additional rights relating to Processing of Customer Data contained in the Agreement.
On behalf of CUSTOMER Customer’s acceptance of the Order Form/Master Subscription Agreement (or other underlying agreement incorporating the DPA) shall constitute its agreement to this DPA, its Schedules and Appendices.
On behalf of SYNCRON
Syncron’s acceptance of the Order Form/Master Subscription Agreement (or other underlying agreement incorporating the DPA) shall constitute its agreement to this DPA, its Schedules and Appendices.
Schedule 1: Standard Contractual Clauses with Annex 1(Customer-Syncron)
Schedule 2: Technical and organizational security measures
Schedule 3: List of sub-processors
[These Standard Contractual Clauses shall take effect upon signing of the Agreement by Customer. For Customers who have signed the Agreement before September 27, 2021, these new Standard Contractual Clauses shall replace the existing Standard Contractual Clauses previously issued by the European Commission and thus far being part of Customer DPA. New Standard Contractual Clauses shall take effect as from October 27, 2021 and become an integral part of the existing Customer DPA.
These Clauses are deemed to be amended from time to time, to the extent that they relate to a Restricted Data Transfer which is subject to the Data Protection Laws and Regulations of a given country or territory, to reflect (to the extent possible without material uncertainty as to the result) any change (including any replacement)of these Clauses (or any equivalent thereof) made in accordance with those Data Protection Laws and Regulations by the Commission or an equivalent competent authority.]
SECTION I
Clause 1
Purpose and scope
(a) The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation)1 for the transfer of personal data to a third country.]
(b) The Parties:
(i) the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter ‘entity/ies’) transferring the personal data, as listed in Annex I.A. (hereinafter each ‘data exporter’), and
(ii) the entity/ies in a third country receiving the personal data from the data exporter, directly or indirectly via another entity also Party to these Clauses, as listed in Annex I.A. (hereinafter each “data importer”).
have agreed to these standard data protection clauses (hereinafter: “Clauses”).
(c) These Clauses apply with respect to the transfer of personal data as specified in Annex I.B.
(d) The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.
Clause 2
Effect and invariability of the Clauses
(a) These Clauses set out appropriate safeguards, including enforceable data subject rights and effective legal remedies, pursuant to Article 46(1) and Article 46 (2)(c) of Regulation (EU) 2016/679 and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679, provided they are not modified, except to select the appropriate Module(s) or to add or update information in the Appendix. This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a wider contract and/or to add other clauses or additional safeguards, provided that they do not contradict, directly or indirectly, these Clauses or prejudice the fundamental rights or freedoms of data subjects.
(b) These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.
Clause 3
Third-party beneficiaries
(a) Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions:
(i) Clause 1, Clause 2, Clause 3, Clause 6, Clause 7;
(ii) Clause 8 – Clause 8.1(b), 8.9(a), (c), (d) and (e);
(iii) Clause 9 – Clause 9(a), (c), (d) and (e);
(iii) Clause 9 – Clause 9(a), (c), (d) and (e);
(iv) Clause 12 – Clause 12(a), (d) and (f);
(v) Clause 13;
(vi) Clause 15.1(c), (d) and (e);
(vii) Clause 16(e);
(viii) Clause 18 – Clause 18(a) and (b).
Clause 4
Interpretation
(a) Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.
(b) These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.
(c) These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.
Clause 5
Hierarchy
In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail.
Clause 6
Description of the transfer(s)
The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.
Clause 7
Docking clause
(a) An entity that is not a Party to these Clauses may, with the agreement of the Parties, accede to these Clauses at any time, either as a data exporter or as a data importer, by completing the Appendix and signing Annex I.A.
(b) Once it has completed the Appendix and signed Annex I.A, the acceding entity shall become a Party to these Clauses and have the rights and obligations of a data exporter or data importer in accordance with its designation in Annex I.A.
(c) The acceding entity shall have no rights or obligations arising under these Clauses from the period prior to becoming a Party.
SECTION II – OBLIGATIONS OF THE PARTIES
Clause 8
Data protection safeguards
The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.
8.1 Instructions
(a) The data importer shall process the personal data only on documented instructions from the data exporter. The data exporter may give such instructions throughout the duration of the contract.
(b) The data importer shall immediately inform the data exporter if it is unable to follow those instructions.
8.2 Purpose limitation
The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B, unless on further instructions from the data exporter.
8.3 Transparency
On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including the measures described in Annex II and personal data, the data exporter may redact part of the text of the Appendix to these Clauses prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand the its content or exercise his/her rights. On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information. This Clause is without prejudice to the obligations of the data exporter under Articles 13 and 14 of Regulation (EU) 2016/679.
8.4 Accuracy
If the data importer becomes aware that the personal data it has received is inaccurate, or has become outdated, it shall inform the data exporter without undue delay. In this case, the data importer shall cooperate with the data exporter to erase or rectify the data.
8.5 Duration of processing and erasure or return of data
Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the data exporter and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law. This is without prejudice to Clause 14, in particular the requirement for the data importer under Clause 14(e) to notify the data exporter throughout the duration of the contract if it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under Clause 14(a).
8.6 Security of processing
(a) The data importer and, during transmission, also the data exporter shall implement appropriate technical and organisational measures to ensure the security of the data, including protection against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to that data (hereinafter “personal data breach”). In assessing the appropriate level of security, the Parties shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose(s) of processing and the risks involved in the processing for the data subjects. The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner. In case of pseudonymisation, the additional information for attributing the personal data to a specific data subject shall, where possible, remain under the exclusive control of the data exporter. In complying with its obligations under this paragraph, the data importer shall at least implement the technical and organisational measures specified in Annex II. The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security.
(b) The data importer shall grant access to the personal data to members of its personnel only to the extent strictly necessary for the implementation, management and monitoring of the contract. It shall ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
(c) In the event of a personal data breach concerning personal data processed by the data importer under these Clauses, the data importer shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. The data importer shall also notify the data exporter without undue delay after having become aware of the breach. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences and the measures taken or proposed to address the breach including, where appropriate, measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.
(d) The data importer shall cooperate with and assist the data exporter to enable the data exporter to comply with its obligations under Regulation (EU) 2016/679, in particular to notify the competent supervisory authority and the affected data subjects, taking into account the nature of processing and the information available to the data importer.
8.7 Sensitive data
Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter “sensitive data”), the data importer shall apply the specific restrictions and/or additional safeguards described in Annex I.B.
8.8 Onward transfers
The data importer shall only disclose the personal data to a third party on documented instructions from the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union (in the same country as the data importer or in another third country, hereinafter “onward transfer”) if the third party is or agrees to be bound by these Clauses, under the appropriate Module, or if:
(i) the onward transfer is to a country benefitting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer;
(ii) the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 Regulation of (EU) 2016/679 with respect to the processing in question;
(iii) the onward transfer is necessary for the establishment, exercise or defence of legal claims in the context of specific administrative, regulatory or judicial proceedings; or
(iv) the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person. Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.
8.9 Documentation and compliance
(a) The data importer shall promptly and adequately deal with enquiries from the data exporter that relate to the processing under these Clauses.
(b) The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the data exporter.
(c) The data importer shall make available to the data exporter all information necessary to demonstrate compliance with the obligations set out in these Clauses and at the data exporter’s request, allow for and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of noncompliance. In deciding on a review or audit, the data exporter may take into account relevant certifications held by the data importer.
(d) The data exporter may choose to conduct the audit by itself or mandate an independent auditor. Audits may include inspections at the premises or physical facilities of the data importer and shall, where appropriate, be carried out with reasonable notice.
(e) The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.
Clause 9
Use of sub-processors
(a) The data importer has the data exporter’s general authorisation for the engagement of sub-processor(s) from an agreed list. The data importer shall specifically inform the data exporter in writing of any intended changes to that list through the addition or replacement of subprocessors at least 14 days in advance, thereby giving the data exporter sufficient time to be able to object to such changes prior to the engagement of the sub-processor(s). The data importer shall provide the data exporter with the information necessary to enable the data exporter to exercise its right to object.
(b) Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the data exporter), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects. The Parties agree that, by complying with this Clause, the data importer fulfils its obligations under Clause 8.8. The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.
(c) The data importer shall provide, at the data exporter’s request, a copy of such a subprocessor agreement and any subsequent amendments to the data exporter. To the extent necessary to protect business secrets or other confidential information, including personal data, the data importer may redact the text of the agreement prior to sharing a copy.
(d) The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor’s obligations under its contract with the data importer. The data importer shall notify the data exporter of any failure by the subprocessor to fulfil its obligations under that contract.
(e) (e) The data importer shall agree a third-party beneficiary clause with the sub-processor whereby – in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent – the data exporter shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.
Clause 10
Data subject rights
(a) The data importer shall promptly notify the data exporter of any request it has received from a data subject. It shall not respond to that request itself unless it has been authorised to do so by the data exporter.
(b) The data importer shall assist the data exporter in fulfilling its obligations to respond to data subjects’ requests for the exercise of their rights under Regulation (EU) 2016/679. In this regard, the Parties shall set out in Annex II the appropriate technical and organisational measures, taking into account the nature of the processing, by which the assistance shall be provided, as well as the scope and the extent of the assistance required.
(c) In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the data exporter.
Clause 11
Redress
(a) The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorised to handle complaints. It shall deal promptly with any complaints it receives from a data subject.
(b) In case of a dispute between a data subject and one of the Parties as regards compliance with these Clauses, that Party shall use its best efforts to resolve the issue amicably in a timely fashion. The Parties shall keep each other informed about such disputes and, where appropriate, cooperate in resolving them.
(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to:
(i) lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13;
(ii) refer the dispute to the competent courts within the meaning of Clause 18.
(d) The Parties accept that the data subject may be represented by a not-for-profit body, organisation or association under the conditions set out in Article 80(1) of Regulation (EU) 2016/679.
(e) The data importer shall abide by a decision that is binding under the applicable EU or Member State law.
(f) The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.
Clause 12
Liability
(a) Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.
(b) The data importer shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data importer or its sub-processor causes the data subject by breaching the third-party beneficiary rights under these Clauses.
(c) Notwithstanding paragraph (b), the data exporter shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data exporter or the data importer (or its sub-processor) causes the data subject by breaching the third-party beneficiary rights under these Clauses. This is without prejudice to the liability of the data exporter and, where the data exporter is a processor acting on behalf of a controller, to the liability of the controller under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable.
(d) The Parties agree that if the data exporter is held liable under paragraph (c) for damages caused by the data importer (or its sub-processor), it shall be entitled to claim back from the data importer that part of the compensation corresponding to the data importer’s responsibility for the damage.
(e) Where more than one Party is responsible for any damage caused to the data subject as a result of a breach of these Clauses, all responsible Parties shall be jointly and severally liable and the data subject is entitled to bring an action in court against any of these Parties.
(f) The Parties agree that if one Party is held liable under paragraph (e), it shall be entitled to claim back from the other Party/ies that part of the compensation corresponding to its / their responsibility for the damage. (g) The data importer may not invoke the conduct of a sub-processor to avoid its own liability.
Clause 13
Supervision
(a) [Where the data exporter is established in an EU Member State:] The supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer, as indicated in Annex I.C, shall act as competent supervisory authority.
[Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) and has appointed a representative pursuant to Article 27(1) of Regulation (EU) 2016/679:] The supervisory authority of the Member State in which the representative within the meaning of Article 27(1) of Regulation (EU) 2016/679 is established, as indicated in Annex I.C, shall act as competent supervisory authority.
[Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) without however having to appoint a representative pursuant to Article 27(2) of Regulation (EU) 2016/679:] The supervisory authority of one of the Member States in which the data subjects whose personal data is transferred under these Clauses in relation to the offering of goods or services to them, or whose behaviour is monitored, are located, as indicated in Annex I.C, shall act as competent supervisory authority.
(b) The data importer agrees to submit itself to the jurisdiction of and cooperate with the competent supervisory authority in any procedures aimed at ensuring compliance with these Clauses. In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures. It shall provide the supervisory authority with written confirmation that the necessary actions have been taken.
SECTION III – LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES
Clause 14
Local laws and practices affecting compliance with the Clauses
(a) The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorising access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses. This is based on the understanding that laws and practices that respect the essence of the fundamental rights and freedoms and do not exceed what is necessary and proportionate in a democratic society to safeguard one of the objectives listed in Article 23(1) of Regulation (EU) 2016/679, are not in contradiction with these Clauses.
(b) The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements:
(i) the specific circumstances of the transfer, including the length of the processing chain, the number of actors involved and the transmission channels used; intended onward transfers; the type of recipient; the purpose of processing; the categories and format of the transferred personal data; the economic sector in which the transfer occurs; the storage location of the data transferred;
(ii) the laws and practices of the third country of destination– including those requiring the disclosure of data to public authorities or authorising access by such authorities – relevant in light of the specific circumstances of the transfer, and the applicable limitations and safeguards;
(iii) any relevant contractual, technical or organisational safeguards put in place to supplement the safeguards under these Clauses, including measures applied during transmission and to the processing of the personal data in the country of destination.
(c) The data importer warrants that, in carrying out the assessment under paragraph (b), it has made its best efforts to provide the data exporter with relevant information and agrees that it will continue to cooperate with the data exporter in ensuring compliance with these Clauses.
(d) The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.
(e) The data importer agrees to notify the data exporter promptly if, after having agreed to these Clauses and for the duration of the contract, it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under paragraph (a), including following a change in the laws of the third country or a measure (such as a disclosure request) indicating an application of such laws in practice that is not in line with the requirements in paragraph (a).
(f) Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfil its obligations under these Clauses, the data exporter shall promptly identify appropriate measures (e.g. technical or organisational measures to ensure security and confidentiality) to be adopted by the data exporter and/or data importer to address the situation The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the competent supervisory authority to do so. In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise. Where the contract is terminated pursuant to this Clause, Clause 16(d) and (e) shall apply.
Clause 15
Obligations of the data importer in case of access by public authorities
15.1 Notification
(a) The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it: (i) receives a legally binding request from a public authority, including judicial authorities, under the laws of the country of destination for the disclosure of personal data transferred pursuant to these Clauses; such notification shall include information about the personal data requested, the requesting authority, the legal basis for the request and the response provided; or (ii) becomes aware of any direct access by public authorities to personal data transferred pursuant to these Clauses in accordance with the laws of the country of destination; such notification shall include all information available to the importer.
(b) If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.
(c) Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authority/ies, whether requests have been challenged and the outcome of such challenges, etc.).
(d) The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request.
(e) Paragraphs (a) to (c) are without prejudice to the obligation of the data importer pursuant to Clause 14(e) and Clause 16 to inform the data exporter promptly where it is unable to comply with these Clauses.
15.2 Review of legality and data minimisation
(a) The data importer agrees to review the legality of the request for disclosure, in particular whether it remains within the powers granted to the requesting public authority, and to challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination, applicable obligations under international law and principles of international comity. The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the personal data requested until required to do so under the applicable procedural rules. These requirements are without prejudice to the obligations of the data importer under Clause 14(e).
(b) The data importer agrees to document its legal assessment and any challenge to the request for disclosure and, to the extent permissible under the laws of the country of destination, make the documentation available to the data exporter. It shall also make it available to the competent supervisory authority on request.
(c) The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.
SECTION IV – FINAL PROVISIONS
Clause 16
Non-compliance with the Clauses and termination
(a) The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.
(b) In the event that the data importer is in breach of these Clauses or unable to comply with these Clauses, the data exporter shall suspend the transfer of personal data to the data importer until compliance is again ensured or the contract is terminated. This is without prejudice to Clause 14(f).
(c) The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where: (i) the data exporter has suspended the transfer of personal data to the data importer pursuant to paragraph (b) and compliance with these Clauses is not restored within a reasonable time and in any event within one month of suspension; (ii) the data importer is in substantial or persistent breach of these Clauses; or (iii) the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses. In these cases, it shall inform the competent supervisory authority of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.
(d) Personal data that has been transferred prior to the termination of the contract pursuant to paragraph (c) shall at the choice of the data exporter immediately be returned to the data exporter or deleted in its entirety. The same shall apply to any copies of the data. The data importer shall certify the deletion of the data to the data exporter. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit the return or deletion of the transferred personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process the data to the extent and for as long as required under that local law.
(e) Either Party may revoke its agreement to be bound by these Clauses where (i) the European Commission adopts a decision pursuant to Article 45(3) of Regulation (EU) 2016/679 that covers the transfer of personal data to which these Clauses apply; or (ii) Regulation (EU) 2016/679 becomes part of the legal framework of the country to which the personal data is transferred. This is without prejudice to other obligations applying to the processing in question under Regulation (EU) 2016/679.
Clause 17
Governing law
These Clauses shall be governed by the law of the EU Member State in which the data exporter is established. Where such law does not allow for third-party beneficiary rights, they shall be governed by the law of another EU Member State that does allow for third-party beneficiary rights. The Parties agree that this shall be the law of the Agreement.
Clause 18
Choice of forum and jurisdiction
(a) Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State.
(b) The Parties agree that those shall be the courts of EU Member State which law governs the Agreement (or other underlying agreement) between the Parties).
(c) A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence.
(d) The Parties agree to submit themselves to the jurisdiction of such courts.
Annex I
A. LIST OF PARTIES
Data exporter(s):
Customer as described in the Agreement.
Activities relevant to the data transferred under the Clauses: fulfilment of the Agreement
Role (controller/processor)
Customer’s acceptance of the Order Form/Master Subscription Agreement (or other underlying agreement incorporating the DPA) shall constitute its agreement to this DPA, its Schedules and Appendices.
Data importer(s):
Syncron Affiliate(s) located in a third country, as applicable. Syncron Affiliates may take part in provision of Services, which may include support, development, expert services and software maintenance. Syncron is a software-as-a-service provider who offers applications for optimizing its customers after-sales performance, which involves processing personal data provided by users of Services. The data importer will have access to any data provided by the data exporter and will use it exclusively and solely for purposes related to provision of Services.
Activities relevant to the data transferred under the Clauses: fulfilment of the Agreement
Role (controller/processor)
Syncron’s acceptance of the Order Form/Master Subscription Agreement (or other underlying agreement incorporating the DPA) shall constitute its agreement to this DPA, its Schedules and Appendices.
B. DESCRIPTION OF THE TRANSFER
Categories of data subjects whose personal data is transferred: The categories of data subjects whose personal data may be transferred in connection with the Services are determined and controlled by the data exporter in its sole discretion and may include but are not limited to: administrators and users of Services, such as employees, contractors, collaborators, partners, dealers, suppliers and other users of Customer (as applicable), who have access to Services and who may store user account information in the Services. Data subjects may also include Customer’s contact persons, its authorized signatories and, if applicable, contact details to Customer’s business partners, dealers, suppliers or other people designated by Customer.
Categories of personal data transferred: The categories of personal data are determined by the data exporter in its sole discretion and may include but are not limited to: personal contact information such as name, company address, telephone or mobile number, fax number, email address; employment details including employer name, job title, identification numbers; user ID, location data; connection data; device specific information, IP addresses, and online behavior data (as applicable).
The frequency of the transfer: the data is transferred on a continuous basis throughout the Subscription Term (term of the underlying agreement)
Nature of the processing: Data will be processed automatically.
Processing activities may include but are not limited to: creation and administration of accounts in the Services, authorization of access to the Services, verification of User’s rights, data hosting, provision of support to the Customer, creation of accounts in tools used in provision of expert and support services; back-up, account and contract management, and other activities that may be necessary to provide Services in accordance with the Agreement.
Purpose(s) of the data transfer and further processing: Fulfilment of the Agreement with Customer.
The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period: term of the Agreement and up to 30 days after its termination or expiration.
For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing: as specified in the Schedule 3.
C. COMPETENT SUPERVISORY AUTHORITY
Identify the competent supervisory authority/ies in accordance with Clause 13: supervisory authority applicable to the EU member state law indicated in Agreement.
SCHEDULE 2: TECHNICAL AND ORGANIZATIONAL SECURITY MEASURES
Technical and organizational security measures described herein define the controls implemented by Syncron for the development, acquisition, maintenance and operation of Syncron cloud solutions supplied in a Software-as-a-service model. This Schedule 2 also constitutes Annex II under applicable Standard Contractual Clauses.
DATA SECURITY GUIDE
Technical and organizational security measures described herein define the controls implemented by Syncron for the development, acquisition, maintenance, and operation of Syncron cloud solutions supplied in a Software-as-a-Service model
1. SECURITY PROGRAM
Syncron will maintain a written information security program of policies, standard operating procedures, standards, guidelines, and controls governing the processing, storage, transmission, and security of Customer Data (the “Security Program”). The Security Program includes industry-standard practices designed to protect Customer Data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Syncron has appointed a Chief Information Security Officer, accountable to a Security Steering Committee of executive representatives across the company, to develop, implement and manage Syncron’s corporate security, vision, strategy, and programs and ensure security of information assets, maintain trust of Syncron customers and obtain third party assurance for the Service. The Chief Information Security Officer and the Security Steering Committee oversees the identification and development of policies and processes across the organization to reduce risks, respond to incidents and limit exposure to liability in areas of physical security, reputational damage, information security and information technology risk. Syncron has also appointed Data Protection Officer.
Syncron regularly tests, assesses, and evaluates the effectiveness of the Security Program, and its constituent parts, and may periodically review and update the Security Program to address new and evolving security technologies and threats, and changes to industry standard practices, although no such update will materially reduce the commitments, protections or overall level of service provided to Customer as described herein.
2. PHYSICAL, TECHNICAL AND ADMINISTRATIVE SECURITY MEASURES
2.1 PHYSICAL SECURITY MEASURES.
2.1.1 DATA CENTER FACILITIES. (i) Physical access controls, logging, and monitoring that may include a combination of any of the following: multi-zone security, mantraps, CCTV, appropriate perimeter deterrents (e.g., signage, lighting, fencing, berms, guarded gates), on-site guards, multifactor access controls, including biometric access controls, and secure cages; and (ii) fire detection and suppression systems both localized and throughout the data center floor.
2.1.2 EQUIPMENT. (i) Physical protection mechanisms; and (ii) entry controls to limit physical access.
2.1.3 MEDIA. (i) Total use of encrypted storage, facilitating crypto-shredding; (ii) Cloud-Industry standard destruction of sensitive materials before disposition of media; (iii) secure safe for storing damaged hard disks prior to physical destruction; and (iv) physical destruction of all decommissioned hard disks storing Customer Data.
2.1.4 REMOVABLE MEDIA. The use of removable media for customer data is prohibited. The use of removable media for company data is permitted only when encrypted and written approval obtained from Syncron’s Security team.
2.2 TECHNICAL SECURITY MEASURES.
2.2.1 ACCESS ADMINISTRATION. Access to all data, including customer data, by Syncron employees and contractors is protected by strong authentication, authorization, and audit mechanisms. User authentication is required to gain access to production and sub-production instances. Access privileges are based on job requirements, and access to customer data is granted on a per-customer, time-limited basis requiring multi-level approvals, and are revoked upon termination of employment or consulting relationships. Production infrastructure includes appropriate user account and password controls e.g.: long complex passwords, multi-factor authentication, multi-level approvals, and dated expiration and user access reviews. All user accounts are unique and uniquely linked to an individual. Shared accounts are not permitted.
2.2.2 SERVICE ACCESS CONTROL. The Syncron products provide user account management, role-based access control, and integration with enterprise identity and access management services (e.g.: SSO). Customers are responsible for configuring such access controls within their instance(s).
2.2.3 LOGGING AND MONITORING. Application logs are stored within the Customer’s instance. Production platform logs are centrally collected and are secured in a dedicated AWS Account to prevent tampering and are monitored for anomalies by a trained security team and state-of-the-art analytic tooling.
2.2.4 NETWORK SECURITY. State of the art preventive network security devices are installed at multiple points within the separate Syncron corporate and customer network environments, acting in blocking mode with default traffic denial unless explicitly authorised.
2.2.5 VULNERABILITY MANAGEMENT. Syncron operates a vulnerability management program that regularly evaluates and internal and external systems, and infrastructure for known vulnerabilities and unmanaged configuration changes. Identified issues are remediated in accordance with remediation processes and a risk-based approach. Syncron products and the supporting infrastructure are penetration tested at least annually by an independent third party.
2.2.6 ANTIVIRUS. Syncron uses endpoint threat protection software and updates antivirus, anti-malware, and endpoint threat detection software at regular intervals, using central logging and management tools, and centrally logs events for investigation, which are stored immutably and secured using dedicated security and audit accounts.
2.2.7 CHANGE CONTROL. Syncron ensures that changes to applications and infrastructure are managed, evaluated with respect to risk, and conducted using standard operating procedures.
2.2.8 CONFIGURATION CONTROL. Syncron operates an entirely software-defined infrastructure. All infrastructure is engineered with secure defaults, and monitored for configuration integrity, and changes.
2.2.9 DATA SEPARATION. Customer Data is stored within separate dedicated databases and accessed via separate dedicated application servers on an underlying multi-tenant cloud infrastructure that is logically and physically separate from Syncron’s corporate infrastructure. There are no automatic trusts between customer environments and corporate environments. Data from multiple customers is never stored on the same database and there is no commingling of customer data.
2.3 ADMINISTRATIVE SECURITY MEASURES.
2.3.1 DATA CENTER INSPECTIONS. Syncron routinely monitors supplier data centers to ensure that they continue to maintain effective security controls, compatible with the needs of our customers and our Security Program. This is achieved through a review of vendor-supplied 3rd party audit reports.
2.3.2 PERSONNEL SECURITY. Syncron performs personnel security screening on all employees and all contractors who have access to Customer Data in accordance with the then current applicable standard operating procedure, and subject to applicable laws.
2.3.3 SECURITY AWARENESS AND TRAINING. Syncron maintains a security awareness program that includes appropriate training of Syncron personnel on the Security Program and required behavior around common risks. Training is conducted at time of hire and periodically throughout employment or engagement by Syncron.
2.3.4 VENDOR RISK MANAGEMENT. Syncron maintains a vendor risk management program that assesses all vendors that may access, store, process or transmit Customer Data, for appropriate security controls
3. SERVICE CONTINUITY
3.1 DATA MANAGEMENT; DATA BACKUP. Syncron host Customers in multiple availability zones within their chosen datacenter region. All datacenters have attained SSAE 18 Type 2 attestations, ISO 27001 certifications, or equivalent. Each datacenter includes full redundancy (N+1) and fault tolerant infrastructure for electrical, cooling and network systems. Production database servers are replicated in near real time to multiple availability zones.
3.2 PERSONNEL. Syncron support, operations, and engineering teams are geographically distributed to ensure business continuity for support operations, and tools and services are architected similarly to the customer cloud product, operating across multiple availability zones.
3.3 CORPORATE IT. Syncron’s own IT services are architecturally distinct from and separate to the Syncron Service, but managed within the same governance framework, and using the same architectural best practices, for the provision of a resilient corporate IT service.
4.CERTIFICATIONS AND AUDITS
4.1 CERTIFICATIONS AND ATTESTATIONS. Syncron operates an Information Security Management System with sufficient controls to meet the objectives stated in ISO 27001, and SSAE18 SOC 2 Type). At least once per calendar year, such as to provide an unbroken period of observation, Syncron shall obtain an assessment against these standards by an independent third-party auditor.
4.2 CUSTOMER MONITORING RIGHTS.
4.2.1 REMOTE SELF ASSESSMENTS. Syncron shall make available upon request documentation supporting Syncron’s audit process.
4.2.2 AUDIT. No more than once per year and only upon written request by Customer, Customer shall have the right directly or through its representative(s) (provided however, that such representative(s) shall enter into written obligations of confidentiality and non-disclosure directly with Syncron), to access all reasonable and industry recognized documentation evidencing Syncron’s policies and procedures governing the security of Customer Data (“Audit”). Syncron reserves the right to refuse to provide Customer (or its representatives) with any information which would pose a security risk to Syncron or its customers, or which Syncron is prohibited to provide or disclose under applicable law or contractual obligation.
4.2.3 OUTPUT. Upon completion of the Audit, Syncron and Customer may schedule a mutually convenient time to discuss the output of the Audit. Syncron may in its sole discretion, consistent with industry and Syncron’s standards and practices, make commercially reasonable efforts to implement Customer’s suggested improvements noted in the Audit to improve Syncron’s Security Program. The Audit and the results derived therefrom are Confidential Information of Syncron.
4.2.4 CUSTOMER EXPENSES. Any expenses incurred by Customer in connection with the Audit shall be borne exclusively by Customer.
5. MONITORING AND INCIDENT MANAGEMENT
5.1 MONITORING, MANAGEMENT AND NOTIFICATION.
5.1.1 INCIDENT MONITORING AND MANAGEMENT. Syncron will monitor, analyze and respond to security incidents in accordance with Syncron’s standard operating procedure for incident management. Syncron’s Incident Response Team, and Syncron’s security group will escalate and engage specialist response teams and authorities as may be necessary to address an incident.
5.1.2 BREACH NOTIFICATION. Syncron will report to Customer any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Data (a “Breach”) without undue delay following determination by Syncron that a Breach has occurred.
5.1.3 CUSTOMER OBLIGATIONS. Customer will cooperate with Syncron in maintaining accurate and usable contact information and by making available any reasonably requested information, with respect to any security incident in order to identify its root cause(s) and prevent a recurrence. Customer is solely responsible for determining whether to notify the relevant supervisory or regulatory authorities and impacted Data Subjects and for providing such notice.
5.2 COOKIES. Syncron uses cookies to operate the Service including for the purposes of: (i) tracking session state; (ii) routing browser requests via load balancers; and (iii) identifying users. Customer shall be responsible for providing notice to, and collecting any necessary consents from, its authorized users of Services for Syncron’s use of cookies.
6. PENETRATION TESTS
6.1 BY A THIRD-PARTY. Syncron contracts with third-party vendors to perform a penetration test on the Syncron applications to identify risks and remediation opportunities to improve security.
6.2 BY CUSTOMER. No more than once per calendar year Customer may request to perform, at its own expense, an application penetration test of a sub-production instance of their Syncron product(s). Customer shall notify Syncron in advance of any test by submitting a request to schedule an application penetration test via their account team. Syncron and Customer must agree on a mutually acceptable time, duration, method, and scope, for the test. All results of testing must remain confidential to Customer, Syncron, and to the agreed third-party testers, and shall be shared with Syncron in full without undue delay. Customer shall not perform a penetration test without Syncron’s express written authorization. Tests must be conducted in accordance only with the agreed as part of the conditional approval to test.
7. DATA SECURITY
7.1 TEST DATA. Production data will remain at all times exclusively within the production environments. Customers may request all or a subset of their data be transferred into a test environment, which will be granted only with the appropriate permissions and controls in place.
7.2 CONFIDENTIALITY, ENCRYPTION. All data, including test environments and backups are encrypted at rest and in motion using state-of-the-art encryption, including TLS1.2, and AES-256 encryption
7.3 TRANSFERS. Data remains within its specified environment and region at all times unless expressly requested and authorized by the Customer. Where approved sub-processors are used over and above the use of AWS as the underlying cloud provider, the data still remains within the specified AWS customer data environment is not physically or logically transferred in any way.
7.4 INTEGRITY. All accesses and data activities are logged, and alerts are generated and investigated for anomalous behavior. Syncron undertakes frequent database backups using snapshot technology and is able to rollback to previous states if requested by the customer.
7.5 USE, RETENTION, MINIMIZATION. Data is selected, entered by the Customer and stored and processed by Syncron entirely within the customer data environment, and used solely for the purpose as specified by the Customer. Data is retained for the duration of the contract with the customer and for a period of approximately 30 days after the contract end, during which time the data may be requested by the customer in a common readable format, and after which the data shall be deleted and rendered unrecoverable through the use of crypto-shredding and the removal of the underlying cloud-resources.
SCHEDULE 3 – LIST OF SUB-PROCESSORS AUTHORIZED TO PROCESS PERSONAL DATA OF SYNCRON CUSTOMER
Sub-processors engaged and authorized to process personal data of Customer in the course of provision of the Services by Syncron (Provision of Services may include support, development, expert services, software maintenance, etc.). Sub-processors in bold are specifically used for the provision of Syncron Services and processing of Customer Data (which cover not only personal data of end users, but also all business data). This Schedule 3 also constitutes Annex III under applicable Standard Contractual Clauses.
Subject matter of processing is addressed in column 4 of the table below.
Nature of the processing: data will be processed automatically.
Duration of processing: term of the Agreement and up to 30 days after its termination or expiration.
| Name | Address | Purpose of use/Services provided by Subprocessor | Categories of personal data processed by Subprocessor |
| Third Party Sub-processors (as applicable) | |||
| Amazon Web Services Inc. | 410 Terry Avenue North, Seattle, WA 98109-5210, USA | Provision of cloud infrastructure | All personal data listed in sec. 3.1. of the DPA: |
| Atlassian Pty Ltd. | Level 6 341 George St, Sydney, NSW 2000, Australia | Project management, including support tickets. | Personal Data of End Users (information from a support ticket) and Customer Contact Persons (business contact information including full name and business email). |
| EPAM Systems (Nordics) AB | Kungsgatan 50, 7 Tr 111 35, Stockholm, Sweden | Support, development, and maintenance of Syncron’s SaaS services. | All personal data listed in sec. 3.1. of the DPA |
| Freshworks Inc. (formerly: Natero Inc.) | 2950 S.Delaware Street, Suite 201, San Mateo, CA 94403, USA | Customer success/account management during and after Implementation, handling customers’ requests | User account information (including e- mail, first and last name, user ID) Customer Data: error-related including name of item, name of warehouse |
| Microsoft Corp. | One Microsoft Way Redmond, WA 98052-7329, USA | Provision of support, direct contact with end users, administration/ management of customer account (Office 365 tools) | User account information (including name, surname, e-mail, phone number) |
| OpsGenie Inc. (Atlassian affiliate) | 450 W Broad St. Suite 421, Falls Church, VA 22046, USA | Error reporting, provision of support | User account information (including user e-mail) Customer Data: error-related including name of item, name of warehouse |
| Salesforce UK Limited | Village 9, floor 26 Salesforce Tower, 110 Bishopsgate, London, UK | Customer account management (administration) | User account information (including e- mail, first and last name, user ID), Contact persons’ business contact details |
| SnapLogic Inc. | 1825 S. Grant St, 5th Floor San Mateo, CA 94402, USA | Automated iPaaS Solution: data transformation, integration, and migration tool. | User account information business: e- mail, first and last name, online identifiers and location data (including IP address, user ID, cookie ID). |
| T3CH.com LLC (dba Status.io) | 19 N. County Line Road Jackson, NJ 08527, USA | Notification about planned maintenance and outages for Services (Optional) | User account information (including user e-mail, first and last name, mobile number) Please note that this is an option opt-in service. |
| Zoom Video Communications, Inc. | 55 Almaden Blvd, 6thFloor San Jose, CA, USA | Conducting online trainings and meetings (teleconferences) | User account information (including name, e-mail) |
| CBIZ MHM, LLC Syncron Partner | 225 West Wacker Drive, Suite 2500. Chicago, IL 60606 | Provision of support and implementation services, upgrades, administration/ management of customer account (if applicable for a given Customer) | All personal data listed in sec. 3.1. of the DPA |
| Ekonomi och Affärssystem Norden AB Syncron Partner | FÄRÖGATAN 33 Kista Science Tower, 164 51 Kista, Sweden | Provision of support and implementation services, upgrades, administration/ management of customer account (if applicable for a given Customer) | All personal data listed in sec. 3.1. of the DPA |
| Exsitec AB Syncron Partner | Snickaregatan 40, SE-582 26 Linköpin, Sweden | Provision of support and implementation services, upgrades, administration/ management of customer account (if applicable for a given Customer) | All personal data listed in sec. 3.1. of the DPA |
| Mkenga Group Limited Syncron Partner | main place of business: NSSF Kilimanjaro Commercial Center, Aga Khan Road, Office #20, Moshi, United Republic of Tanzania | Provision of support and implementation services, upgrades, administration/ management of customer account (if applicable for a given Customer) | All personal data listed in sec. 3.1. of the DPA |
| Orango AB Syncron Partner | Stortorget 9, 211 22 Malmö, Sweden | Provision of support and implementation services, upgrades, administration/ management of customer account (if applicable for a given Customer) | All personal data listed in sec. 3.1. of the DPA |
| Polr AB Syncron Partner | Kanalgatan 77, 931 34 Skellefteå, Sweden | Provision of support and implementation services, upgrades, administration/ management of customer account (if applicable for a given Customer) | All personal data listed in sec. 3.1. of the DPA |
| ProviDo e.U. (promoting its services under the business name “Systempilot”) Syncron Partner | Talgasse 4/26, 1150 Vienna, Austria | Provision of support and implementation services, upgrades, administration/ management of customer account (if applicable for a given Customer) | All personal data listed in sec. 3.1. of the DPA |
| SucceedIT B.V. Syncron Partner | Ariane 20 (Kantoor 11) 3824 MB Amersfoort, Netherlands | Provision of support and implementation services, administration/ management of customer account (if applicable for a given Customer) | All personal data listed in sec. 3.1. of the DPA |
| Zedcom AB Syncron Partner | Öneslingan 11, 832 51 Frösön, Jämtland, Sweden | Provision of support and implementation services, upgrades, administration/ management of customer account (if applicable for a given Customer) | All personal data listed in sec. 3.1. of the DPA |
| Subprocessors for Field Service and Warranty Solutions | |||
| Elastic | Mountain View, CA 800 West El Camino Real Suite 350 Mountain View, California 94040 | For Log Aggregation and percolation https://www.elastic.co/ | All personal data listed in sec. 3.1. of the DPA. |
| Google Cloud (Maps) | 1600 Amphitheatre Parkway in Mountain View, California, United States. | For Location tracing https://www.google.co.in/maps | Location data, address info like street, city, country, zip to get the location coordinates and also for calculating distance between two locations. |
| Urbanairship | 205 E 42nd Street New YorkNY10017 | For Push notifications https://www.airship.com/ | Device specific information, (device ID / device key) |
| Affiliates | |||
| Mize Software Solutions Private Limited | Mjr Magnific, Unit No# 3,Ground Floor Survey 75&76 Nanakramguda X Roads, Raidurga Navkhalsa Hyderabad, Telangana, 500008 India | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Mize, Inc. | 12802 Tampa Oaks Blvd Ste 320, Temple Terrace, FL, 33637-1954 United States | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron AB | Östra Järnvägsgatan 27 111 20 Stockholm, Sweden | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron France SAS | 5 rue du Helder 75009 Paris, France | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron Germany GmbH | Mies-van-der-Rohe-Straße 4, 80807 München, Germany | Provision of Services; Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron Holding AB | Östra Järnvägsgatan 27 111 20 Stockholm, Sweden | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron Inc. | HQ: One Glenlake Pkwy Suite 1000, Atlanta, GA 30328, USA | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron Italy S.r.l. | Via Maurizio Gonzaga 7 CAP 20123, Milano (MI), Italy | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron Japan Corp. | NCO Kanda Awajicho Building 7F, 2-1-7 Kanda Awajicho, Chiyoda-ku, Tokyo 101-0063 Japan | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron Poland sp. z o.o. | ul. Twarda 400-105 Warszawa, Poland | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron Services Poland sp. z o.o. | ul. Twarda 4, 00-105 Warszawa, Poland | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron Software India Private Limited | Municipal No. 206, Mahatma Gandhi Rd, Bengaluru, Karnataka 560001, India | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron Sweden AB | Östra Järnvägsgatan 27 111 20 Stockholm, Sweden | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
| Syncron UK Ltd | Office: 2nd Floor, 3 Brindleyplace, Birmingham, B1 2JB, UK; Registered address: C/O Begbies 9 Bonhill Street London EC2A 4DJ, UK | Provision of Services, Customer care (account management) | All personal data listed in sec. 3.1. of the DPA. |
Change Log
| 24.10.2019 | PM: Version 1.0. |
| 28.11.2019 | PM: Updating incomplete information in the Appendix 2 (sec. IV/5; sec. II/1) |
| 22.04.2020 | PM: CCPA-related updates in the DPA (sec. 1 and sec. 2 of the DPA); cosmetic changes in sec. 6 (adding reference to Schedule 3), sec. 6 and sec. 7: adding links to the contact form |
| 15.05.2020 | PM: Updating the office address of Syncron Services India Private Limited |
| 23.07.2020 | PM: Updating subprocessors list (replacing Natero with Freshworks), updating legal name of Syncron India |
| 26.08.2020 | PM: Updates following Schrems II ruling (updates in sec. 7.2.3, removal of previous sec. 7.3), clarification in sec. 4 (global scope) and sec. 10 (exceptions set out in local laws), addition of new sec. 13.3 regarding communication of amendments to DPA, updating the list of subprocessors (new: Syncron France, additional details: Opsgenie) |
| 22.09.2020 | PM: Updating section 13.2 to keep it consistent with the MSA |
| 03.12.2020 | PM: Adding Smartsheet Inc. to the list of subprocessors |
| 20.09.2021 | MZ: Updates following merger with Mize and extending territorial applicability, updating the list of subprocessors (Mize, Inc., Mize Software Solutions Private Limited, Syncron Services Poland sp. z o.o., EPAM Systems (Nordics) AB), updates following adoption of new Standard Contractual Clauses (SCC) by the Commission (EU); harmonization of the wording with Mize DPA; confirming global applicability of the DPA by replacing exclusive references to GDPR with references to applicable data protection laws and regulations, updates of security appendix. |
| 09.02.2022 | MZ: Updating the list of subprocessors by adding new Syncron’s Affiliates, (i.e., Syncron Sweden AB and Syncron Holding AB) and a trusted Third-Party Sub-Processor (Salesforce UK Limited), updates related to restricted transfers from the UK and Switzerland. |
| 30.03.2022 | PM:Updating Syncron logo, correcting a typo in sec. 7.2 of the Data Security Guide |
| 04.07.2023 | MZ: Syncron has appointed a DPO, and added SnapLogic Inc., and Atlassian Pty Ltd., to its list of subprocessors. |
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