Improve forecasting accuracy: How to manage demand outliers

3 minread

Tags: Blog, Demand forecasting, Tips & Tricks

Mark Chapman

Mark Chapman   16 April 2019

Improve Forecasting Accuracy: How to Manage Demand Outliers


  1. What is forecasting accuracy?
  2. Forecasting accuracy and demand outliers
  3. Identifying demand outliers
  4. Deciding how to handle outliers
  5. Automating demand outlier alerts
  6. Need help improving demand forecasting accuracy?

What is forecasting accuracy?

Forecasting accuracy is the process of calculating the accuracy of your inventory demand forecasts, by comparing the original forecast with the actual demand for those items.

Forecasting accuracy can be affected by ‘outliers’ or ‘fliers’ in the data. An outlier is a data point that is not considered to be part of the overall pattern of demand for a product. For example, sales transactions that result from a flash clearance sale do not represent typical demand for a given period.

A demand outlier can either be overly high or overly low compared to other data points in the data series.

Whereas some fluctuations in demand, like seasonality, can be tracked in patterns over time, fliers are less predictable and are one-time events. Unusual demand can be caused by known events e.g. large one-time orders or sales promotions. Or they can be caused by events which you have no knowledge of e.g a customer going out of business, natural disasters etc.

Since fliers can affect and skew the accuracy of demand forecasting data, it can be useful to discard them from your overall forecasting calculations. However, this isn’t always the case, and on closer inspection some outliers may turn out to be a genuine demand pattern. Therefore, they often need examining to see if their usual behaviour can be explained.


Forecasting accuracy and demand outliers

If you fail to properly flag or monitor outliers in your demand patterns, over time you’ll distort your inventory forecasting accuracy. This could lead to you holding too much or too little stock of an item, with the risk of either tying up capital in excess inventory or experiencing out of stock situations.

eBook - How to Improve Demand Forecasting Accuracy

Identifying demand outliers

There are a number of ways to detect demand outliers – from the very simple, to the very complex.

A basic method is to visualise the data and spot the fliers visually. A more complex option is to use statistical calculations. In this case an outlier is usually determined by the number of standard deviation away from the mean.


Deciding how to handle outliers

Forecasting accuracy demand outliers

Image: Example of demand outliers when demand forecasting

In the example above you can see historical data for a 12 month demand period and then the forecast looking forward.

The red bar has been highlighted as a potential flier, due to its obvious standard deviation away from the normal average demand.

As an inventory planner you have the option to remove this outlier from your future demand forecast and base your forecast on the blue bars. In the example above the orange line reflects this decision.

Or you could choose to ignore this outlier in your data, if you believe this demand pattern to be ‘normal’. For example, you may look back over data from previous years and see the same pattern occur annually. In this case you would include the outlier in your forecast.


Automating demand outlier alerts

Regularly reviewing every SKU in your warehouse to spot outliers can be a time-consuming job. However, it’s possible to use software to carry out the analysis for you. Inventory optimisation software, such as EazyStock, will automatically flag demand fliers in your data sets to ensure they do not accidentally influence your forecasts and alter your forecasting accuracy. You can set up the tool so that it either allows you to review the flier alerts and make an informed decision about whether to include or ignore the outlier in the future forecast, or you can simply let the system make the decision automatically for you.

If you have an Enterprise Resource Planning (ERP) system or a Warehouse Management System (WMS) investigate whether this functionality is available to you.

With a proper system in place to track and flag unusually high or low inventory demand outliers, you can remove the risk of negatively impacting your demand forecasting accuracy.


Need help improving demand forecasting accuracy?EazyStock Inventory Dashboard

If you find it a challenge to accurately forecast demand it may be time to consider demand forecasting software, such as EazyStock. EazyStock will simply plug-into your ERP or business system and provide an added level of inventory management functionality.

Contact EazyStock to schedule a demo and discover how easy it is to use dynamic demand forecasting methods to increase inventory performance and profitability.

Request a live demo of EazyStock

First published on 08 January 2018, updated April 2019.