Dedicated Customer Success Manager
Your personal inventory optimisation expert.
Your personal inventory optimisation expert.
From day one with EazyStock, you’ll have a single point of contact who knows your business inside out — guiding setup, training, and ongoing success.
Think of them as an extra team member, always available by phone, email, or even on-site visits. No nameless inboxes, no endless explanations — just a real partner invested in your success.
Every business is different. Your CSM will define a tailored success blueprint — not a one-size-fits-all plan — to help you achieve your inventory and supply chain objectives.
Find answers to the most common questions about Customer Success Managers, onboarding, and support at EazyStock.
A CSM is your dedicated point of contact at EazyStock. They guide your setup, training, and ongoing use of the software, ensuring you always get maximum value from the system.
Every business has different challenges. A CSM tailors EazyStock to your processes, so you don’t waste time with a generic setup. They reduce the stress of implementation and help you reach results faster.
Unlike some providers who offer free implementation but cut service levels, EazyStock’s CSM support is built into our commercial model. That means you always get the highest calibre of service — including face-to-face support — without being deprioritised.
Your CSM will run an initial workshop, validate your data, and deliver training sessions designed to build confidence step by step. They’ll also test the system with you to ensure a smooth go-live.
Your CSM doesn’t disappear after implementation. They’ll check in regularly, run health checks, and be available whenever you need advice, support, or even on-site visits.
Yes. All upgrades are included in the cost, with no hidden fees. Training is delivered in manageable sessions so your team can learn effectively at their own pace.
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