Meet our team – Zach Fuller

Joining the team after several years as a customer brings a different kind of perspective. In this interview, our Customer Success Manager Zach Fuller reflects on the transition from using EazyStock in a previous role to now supporting customers day-to-day. He shares what stood out from seeing behind the scenes, how his past experience shapes the way he approaches challenges, and what makes the work meaningful. Read on to learn more about his journey, his approach to working with customers, and what continues to motivate him in his role today.

You joined us this year but used to be our customer! What was that transition like?

I’d say the transition has been fairly easy, no pun intended. Having used EazyStock for about four years, I already had a solid understanding of the system from a user perspective, so I felt comfortable jumping in right away.

The bigger learning curve was more on the internal side, like understanding the processes and how everything is set up behind the scenes. That’s honestly been really cool though, getting a deeper look at how everything works and how EazyStock actually does what it does.

How does your past experience as a customer shape how you work today?

In my previous role, I was actually using EazyStock as a Purchasing Manager at a food packaging company. I was managing about 80 million dollars in annual spend, covering around 6,000 SKUs across more than 200 vendors, so I was really in the weeds with it every day.

Because of that experience, I naturally look at everything from a customer’s point of view. It’s a huge advantage in this role. When a customer brings up an issue, I don’t just hear it, I can actually relate to it and understand how frustrating it can be. That’s what really drives me to find a solution and help make things easier for them.

What has surprised you since joining?

I think what’s surprised me the most is just how much potential EazyStock really has in this market. There are so many companies out there struggling day in and day out with these challenges, and they genuinely need a solution like this.

It really feels like we’re just scratching the surface. There’s a ton of untapped opportunity to help companies improve how they operate and make a real impact on their day to day.

What does a typical day look like for you?

At this point, being a few months in, my day probably looks pretty similar to most CSMs. It’s a mix of working through implementations, supporting customers, jumping on calls, and just staying on top of anything that comes up.

Every day’s a little different though, which I actually like. It keeps things interesting and gives me a chance to work with different customers and challenges all the time.

What customer challenges do you come across the most?

I’d say the most common challenges I see are excess stock on one side and frequent stockouts on the other, so it’s really that constant balancing act.

Which just happens to be exactly what EazyStock is designed to help with. That’s why we’re here, so it’s always super satisfying when we can help customers get that under control and feel a lot more confident in their inventory.

What do you enjoy about working with customers?

Honestly, what I enjoy most is that I can really relate to what our customers are going through. I’ve been in their shoes before, so I totally get the challenges and day to day pain points. Because of that, it’s really rewarding to be able to give them something that actually makes a difference, whether that’s saving them time, saving them money, or just making their lives a bit easier.

Outside of work, what’s something that keeps you inspired?

Honestly, it’s a mix of a few things. Family and friends are a big one for me, just being able to spend time with them and stay connected. Outside of that, I really enjoy getting out and playing volleyball or going fishing when I can.

What is your favourite snack or drink to fuel while working?

For snacks, I don’t have it all the time, but if there’s sour candy around during the workday, I’m definitely not passing that up.

As for drinks, it’s a Bubbl’r every day, no question. It’s absolutely part of the routine at this point. What’s that saying… one Bubbl’r a day keeps the doctor away?

What’s something about you most people don’t know?

Two random ones, I’ve never actually had a cup of coffee in my life, which usually surprises people.

And I’m pretty much always in slides, like probably 90% of the year. Doesn’t matter the season, they’re staying on.