Meet our team – Ranveer Singh

Eleven years at EazyStock is a milestone worth celebrating. To mark the occasion, we sat down with our Customer Success Director, Ranveer, to talk about his supply chain experience, the challenges he sees most often, and how having a dedicated customer success manager makes a difference for our customers. We also asked him about his travels, his love of mountain biking, and the personality behind the role. Here’s what he had to say.

You’re celebrating 11 years at EazyStock. What’s kept you inspired for over a decade?

Honestly, it’s the people and the problem-solving. No two days are the same. Every business we work with has a slightly different challenge, and helping them find that “aha” moment when things start to click is incredibly satisfying. Plus, EazyStock has grown so much over the years; it’s been great to be part of that journey and see the impact we’re having across so many industries. The opportunity to travel to some amazing (and not so amazing) places has also been a plus!

You’ve worked with hundreds of businesses on their inventory challenges. What are the problems you hear about the most?

The big ones are usually visibility and control. Many companies still rely on spreadsheets or manual processes, so they don’t have a clear picture of what’s happening across their inventory. That leads to stockouts, overstocking, and a lot of stress. Once they start to get better visibility and automate some of those decisions, everything else starts to improve.

How does having a dedicated Customer Success Manager make a difference for EazyStock customers?

I think the key is that we don’t disappear once a customer goes live. Having a dedicated Customer Success Manager means there’s someone who really understands your business, your goals, and your setup. It’s not just about fixing problems, it’s about helping customers keep improving and spotting opportunities to get more out of the system. That ongoing relationship makes a huge difference. The real fun begins after Go-Live!

How do you and your team approach helping customers get the most out of EazyStock?

It starts with listening. Every business is unique, so we spend time understanding what matters most to them – whether it’s reducing excess stock, improving service levels, or managing multiple warehouses more effectively. From there, we build a plan together and check in regularly. Our job is to make sure our technology is actually solving real-world problems, not just ticking boxes.

What’s one success story that really shows the value of EazyStock in action?

There’s a customer who came to us with constant stockouts and firefighting. Their planners were spending hours every week chasing data. Within a few months of using EazyStock, they reduced their excess stock by nearly 20% and improved product availability at the same time. The best part was hearing how much calmer their planning meetings became, that’s when you know it’s working. It also helps when you hear stories like, “a customer came in and said I bet you don’t have this item, but we did thanks to EazyStock!”

You travel quite a bit between the UK, Sweden, and the US. What do you notice about how different regions approach inventory management?

It’s funny, the challenges are often the same, but the mindset can differ. In the US, there’s a real appetite for innovation and trying new tech quickly. In Sweden, there’s a strong focus on efficiency and sustainability. In the UK, it’s often about finding the right balance between process and flexibility. But at the end of the day, everyone’s trying to do the same thing: serve customers better with fewer surprises.

Outside of work, you’re big into mountain biking. What does that teach you about leadership or problem-solving?

Mountain biking is all about focus and balance. You’ve got to read the trail ahead, react quickly, and stay calm when things get rough. Pretty similar to leading a team, actually. Sometimes you have to take a few bumps, learn from them, and keep moving forward. And like work, it’s a lot more fun when you ride with good people.

What’s one thing people might be surprised to learn about you?

One thing people might be surprised to learn about me is that I love going on road trips abroad, but I rarely plan the route. I prefer to be spontaneous, letting the journey unfold naturally. I believe this is the best way to see a country, and it’s my way of staying curious and open to unexpected adventures, even while working in a structured, data-driven role.