EazyStock Customer Success Manager – UK

As an EazyStock Consultant, you play a key role in supporting our customers in achieving maximum business value from their investment in EazyStock products.

Location: Birmingham, UK.

EazyStock is a “startup” within Syncron, a global market leading company developing solutions for after market service optimization. Whilst Syncron’s client base is made of up of large enterprises (e.g. JCB, Mazda, and Volvo), EazyStock work with small to medium sized companies, helping them to optimize their inventories and achieve high levels of customer satisfaction without having excess capital tied up in redundant inventory.

We at EazyStock are an entrepreneurial and international team operating in Europe, Asia and the USA, developing and selling the best cloud based inventory optimization solution on the market. Nevertheless we know that we only succeed as a business when we enable our customers to succeed. Due to strong busines growth we are now seeking an additional Customer Sucess Manager to join our team in Birmingham, UK.

Job description:

As a Customer Success Manager (CSM) you are the face of EazyStock within your region and an integral part of the EazyStock team. In every interaction with our customers, and our potential customers your focus is on, “how can I help this business achieve further success”!

The Customer Success Manager role is an exciting and broad one with responsibility for both the onboarding and day to day management of existing customers, as well as supporting and in some cases leading new business acquisition activities.

Job Responsibilities Include:

New customer Acquisition – As a CSM you will take responsibility from the early stages of the new customer acquisition process, bringing leads through the sales funnel from early stage to adoption. It includes making the initial pitch and stating the EazyStock value proposition, demonstrating the EazyStock solution, and helping prospects work out the potential ROI.

Managing Existing Customers – As a CSM you will collaborate with our EazyStock Implementation Team to ensure that new EazyStock customers Get Started with EazyStock efficiently and quickly proceed to full adoption. When a customer is live with EazyStock the CSM, with the support of our implementation team, will pro-actively follow up with to ensure maximum values is achieved and our customers business objectives are fully realized.

Candidate Profile

The ideal candidate is an entrepreneurial individual, passionate about developing the EazyStock business as well as helping your customers realize their full potential.

Excellent relationship building skills are a must, as well as a strong ability to organize and structure your own work in a disciplined way. You must be able to create and execute defined plans, and possess fantastic written and verbal communication skills.

We foresee you are a talented and ambitious individual. You have the potential to learn the EazyStock application and understand the solution and the business values it brings to our customers. You have knowledge of inventory management processes and principles, and ideally some experience of managing software implementation projects.

You are now ready for taking the next step in your career and to support in developing a market with enormous potential, one that can bring huge success to the team you are working with, to the EazyStock business globally and to you as an individual.

Candidate Requirements:

  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • High level of integrity and work ethic.
  • Educated to University level.
  • Excellent communication skills – both written and verbal.
  • Technical/domain experience in inventory, warehouse or supply chain management is a strong advantage.
  • A minimum of 3-5 years of work experience.
  • Experience in B2B sales (a plus)
  • Native English Language full proficiency, experience of a 2nd language is a plus.

Are you up for the challenge? Submit your cv to peter.drakeley@eazystock.com, Head of Customer Success & Sales, and explain why you are right for the job.