EazyStock Customer Success Manager – USA

Location: Chicago, USA.

EazyStock is a “startup” within Syncron, a global market leading company developing solutions for after market service optimization. Whilst Syncron’s client base is made of up of large enterprises (e.g. Manitowoc, Mazda, DTNA and JCB), EazyStock work with small to medium sized companies, helping them to optimize their inventories and achieve high levels of customer satisfaction without having excess capital tied up in redundant inventory.

We at EazyStock are an entrepreneurial and international team operating in Europe, Asia and the USA, developing and selling the best cloud based inventory optimization solution on the market. Nevertheless we know that we only succeed as a business when we enable our customers to succeed. Due to strong business growth we are now seeking an additional Customer Sucess Manager to join our team in Chicago, USA.

Job description

As a Customer Success Manager (CSM) you are the face of EazyStock within your region and an integral part of the EazyStock team. In every interaction with our customers, and our potential customers your focus is on, “how can I help this business achieve further success”!

The Customer Success Manager role is an exciting and broad one with responsibility for both the onboarding and day to day management of existing customers and partners, as well as supporting and in some cases leading new business acquisition activities.

Job Responsibilities Include

New customer Acquisition – As a CSM you will take responsibility from the early stages of the new customer acquisition process, bringing leads through the sales funnel from early stage to adoption. It includes making the initial pitch and stating the EazyStock value proposition, demonstrating the EazyStock solution, and helping prospects work out the potential ROI.

Managing Existing Customers – As a CSM you will collaborate with our EazyStock Implementation Team to ensure that new EazyStock customers Get Started with EazyStock efficiently and quickly proceed to full adoption. When a customer is live with EazyStock the CSM, with the support of our implementation team, will proactively follow up with to ensure maximum value is achieved and our customer’s business objectives are fully realized.

Supporting partners with onboarding and pre-sale – EazyStock has a sizeable and expanding partner network. The CSM will support partners with training, onboarding of new customers, and in a pre-sale capacity as required. Our CSM’s represent the “face” of the EazyStock business to the partner’s clients. The CSM will also support with the growth of our partner network within their region.

Candidate Profile

The ideal candidate is an entrepreneurial individual, passionate about developing the EazyStock business as well as helping your customers realize their full potential.

Excellent relationship building skills are a must, as well as a strong ability to organize and structure your own work in a disciplined way. You must be able to create and execute defined plans and possess fantastic written and verbal communication skills.

We foresee you are a talented and ambitious individual. You have the potential to learn the EazyStock application, and that you can understand the solution and the business values it brings to our customers. You have knowledge of inventory management processes and principles, and ideally some experience of managing software implementation projects.
You are now ready for taking the next step in your career and to support in developing a market with enormous potential, one that can bring huge success to the team you are working with, to the EazyStock business globally and to you as an individual.

 Candidate Requirements

  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • High level of integrity and work ethic.
  • Educated to University level.
  • Excellent communication skills – both written and verbal.
  • Technical/domain experience in inventory, warehouse or supply chain management is a strong advantage.
  • A minimum of 3 years of work experience.
  • Experience in B2B sales (a plus)
  • English language full proficiency. Additional languages are a plus.

Are you up for the challenge? Submit your cv to peter.drakeley@eazystock.com, Head of Customer Success & Sales, and explain why you are right for the job.

Respecting your privacy rights and to be able to process your personal data lawfully, please let us know (in return message or in the CV) if you agree with the following:

  1. I give my consent for Syncron to processing of my personal data provided by me to Syncron for the needs necessary to carry out current recruitment processes.
  2. I give my consent for Syncron to processing of my personal data provided by me to Syncron for the needs necessary to carry out future recruitment processes.
Simply write Yes or confirm your consent in any other way. For compliance purposes, we however prefer receiving your explicit consents in the return message, or having them included in your CV.

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